How to Stop Vendome Wine & Spirits Catalogs and Mailers

Why Vendome Wine & Spirits Mail Keeps Arriving

An SMS sign-up prompt is the first thing a visitor to Vendome Wine & Spirits' website sees, and it's a useful clue to how broadly a single name and phone number can travel once they're on file. The Fullerton, California retailer sells across wine (by style, varietal, country and region), spirits (by type and country), beer, a Reserve Collection and a wine club, and its own privacy policy — last updated November 19, 2024 — spells out exactly when that information starts flowing: "We collect Personal Information when you: register for an account, log in with social networking credentials, Make a purchase or checkout with Guest Checkout, use the site, and communicate with us." Any one of those five actions is enough to start the mailings, and the policy does not attach an expiration date to any of them.

The policy defines "Personal Information" as anything that could "readily identify, contact, or locate you, such as: name, address, email address, or phone number," and it lists what gets collected at each touchpoint — contact information for an account, location if shared, search history, purchase history, and usage data such as app launches and clicks. It also states plainly what that information is used for: "We may use information, including Personal Information, to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you." The policy never mentions printed catalogs or postal mail at all, so there is no dedicated "stop my catalog" form; a removal request has to go to the store directly.

There's a limit worth knowing before you write in. The policy states: "We do not rent, sell, or share Personal Information about you with other people or non affiliated companies for their direct marketing purposes, unless we have your permission," and repeats the same protection specifically for phone numbers: "We do not sell, rent, or share your Personal Information, including mobile phone numbers or SMS consent, with third parties or affiliates for their own marketing or promotional purposes." A request to Vendome Wine & Spirits is therefore aimed at its own list rather than a chain of resellers. For marketing mail more broadly, the FTC's guidance on stopping junk mail points to DMAchoice, a registration that the FTC says "will stop most, but not all, promotional mail."

How to Opt Out of Vendome Wine & Spirits Mail: Step by Step

1. Call the Fullerton store directly. The phone number listed on Vendome Wine & Spirits' site is (714) 524-0800. Ask specifically to be removed from marketing mailings — printed and digital — rather than asking generally to "stop contact," since the policy treats SMS, email and other marketing as related but separately managed consents.

2. Write to the retailer's postal address if you'd rather have a paper trail. The address on file is 3115 Yorba Linda Boulevard, Fullerton, CA 92831. State the name and address exactly as they appear on anything you've received, and ask that your Personal Information no longer be used for marketing transmittals under the policy's own marketing clause.

3. If you signed up for SMS marketing, reply STOP to any text you've received. The policy spells this mechanism out directly: "Reply STOP to opt out at any time or HELP for assistance." This only closes the SMS channel — it does not, on its own, stop email or postal mail, which the policy treats as separate uses of the same contact record.

4. Ask about email separately if you also get Vendome promotions by email. Because the policy's "Communications" clause covers account verification and operational messages as well as marketing, name "promotional email" specifically if that's what you want stopped, so the request isn't read as covering only account-service messages.

5. Register separately with DMAchoice. This won't touch Vendome's own list — it only affects mailers that participate in the service and check the suppression file before a run goes out — but it's worth doing if the broader goal is less marketing mail generally. Per the FTC, online registration costs a $6 processing fee and lasts 10 years; registering by mail costs $7 and is sent with your name, address and signature to DMAchoice Consumer Preferences, P.O. Box 900, Cos Cob, CT 06807.

6. Stop prescreened credit and insurance offers while you're at it. These aren't from Vendome, but they often arrive in the same mailbox as retail mailers. The FTC's guidance says to go to OptOutPrescreen.com or call 1-888-5-OPT-OUT (1-888-567-8688). Either route stops the offers for five years; a permanent opt-out starts the same way, and to finish it you sign and return the Permanent Opt-Out Election form that is sent to you afterwards.

What the Privacy Policy Covers Beyond Marketing Mail

A marketing opt-out and a full privacy picture aren't the same question, and Vendome's policy is broader than the mailing list alone. It describes financial information being handled by third-party payment processors rather than stored by the retailer itself — "We do not store or collect payment card details, instead providing them directly to third-party payment processors" — and it names City Hive Inc as a trusted third-party provider that supports the website and messaging services "solely for the purpose of operating and improving the services we provide to you." If a request is about more than mail — wanting to know who else has touched your data — that's the clause to point to.

The policy also addresses what happens if the company is sold or merged: "If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract." It separately states that the company does not knowingly collect information from children under 13, and that international visitors' data is transferred to and processed in the United States, with any dispute governed by New York law. None of that changes how a marketing-mail opt-out is filed, but it's useful context if your request grows into a broader question about where your information has gone.

What to Expect After You Opt Out

Vendome's privacy policy doesn't state how long a marketing opt-out takes to process. A mailer that was already printed and addressed before you called can still arrive, so one more piece of mail soon after the request is not by itself a sign the request failed.

If mail keeps arriving well past that point, call the Fullerton store again at (714) 524-0800 and reference the date of your original request. If you've moved, make a fresh request from the new address and mention the old one, since mailing lists are keyed to the specific address on file rather than to you as a person. And if the goal extends past this one retailer — fewer marketing mailers generally, less unsolicited mail from companies with no direct relationship to you — the DMAchoice registration above covers that wider pool of participating mailers, while the direct request to Vendome Wine & Spirits addresses this one company's own list specifically.

References

• Vendome Wine & Spirits Privacy Policy — collection triggers, marketing use, third-party sharing limits, SMS consent and opt-out, and company contact details
• How To Stop Junk Mail — U.S. Federal Trade Commission, on contacting mailers directly, DMAchoice registration fees and duration
• DMAchoice — the Association of National Advertisers' mail preference service
• OptOutPrescreen.com — the opt-out for prescreened credit and insurance offers named in the FTC guidance